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WHAT DO i DO IF MY TRAXITALL REGISTRATION CODE DOESN'T WORK?

After you purchase TraxItAll, we send you a registration code that you need to enter on your Palm. If you don't enter the code, the program will stop working after 30 days until you do enter it.

For your Palm, there is only one code that will work to register TraxItall. This is because, as with most commercial  Palm software, TraxItAll registration codes are created based on Palm User ID's. (You gave us the User ID for your Palm at the time you made your purchase.)

If the registration code doesn't work it means that either you sent us an incorrect Palm User ID, or you entered the wrong code, or that we sent you an incorrect code.

To fix this problem, first make sure that the registration code you entered matches the one we sent you. If it does, but the program still does not accept it, take the following steps:

1. Check to be sure you gave us the right User ID.
The best way to do this is to look at the bottom of the Registration screen. Your Palm User ID is displayed after the line, “Request registration code for:” In the example below, as shown within the circle, it says “Hotsync Name.”

    

NOTE: For the registration to be accepted, the User ID you give us must match exactly the User ID for your Palm, including periods and spaces. 

2. Use the "Contact Us" link above to send us an email to request a new registration code. If the User ID you first sent us was not correct, you will need to send us the correct User ID.

NOTE: The email you use for this request must be the same one you used for your original purchase.

3. If we determine that the registration code we sent you was correct for the User ID you gave us, we may ask you to verify that you have sent the correct code. You can do this by following a few simple steps:

A. Open the Palm desktop software on your computer.

B. Do a screen capture, i.e., tell your computer take a picture of exactly how your screen looks.

NOTE: Formost Windows users this will simply require hitting the "Print Screen" key which is usually found at the top of the keyboard.

C. Open your word processing software, such as Microsoft Word, and paste the screen capture into the document.

NOTE: In Microsoft Word and most Windows programs you can do this by going to the file menu and selecting "Paste."

D. An image of your Palm desktop software should now be in your document. This will show your Palm User ID in the top right corner. Save the document.

NOTE: If there is any private information in the screen print you do not want us to see, such as names and telephone numbers, drag a different application, such as Windows Explorer, over that information before making the print.

E. Use the "Contact Us" link above to send us an email. Attach the document containing the screen print.